Shipping Policies

Thank you for your interest in purchasing OCHO Candy's Fair Trade & Organic chocolate!  Please read all details below carefully. By purchasing the product in this webstore, you agree to the terms below.


  • Orders are processed within 2 business days and ship Monday – Wednesday, excluding major holidays.  (Avg. processing & delivery time is 5-7 days from order date)
  • Orders are shipped via FedEx 2-Day Express in an insulated package with frozen reusable gel-packs.
  • OCHO Candy cannot ship food products internationally, or to a PO or APO Box.
  • To qualify for free shipping, order subtotal must amount to $59 or more after coupons/discounts have been applied.
  • Discounts & Promotional codes - Due to system limitations, only one discount code can be used per order.
  • FedEx Tracking #’s will be provided via email on the date of shipment. For further assistance regarding late, lost, or stolen shipments – please contact FedEx directly.
  • OCHO cannot bear responsibility for shipping errors due to inaccurate or incomplete addresses.  Please take care in verifying your shipping address prior to submitting. 
  • OCHO Candy is not responsible for melted chocolate if the package has been left outside. Please make appropriate accommodations to deliver to a business address or have the package held at a FedEx location to avoid heat damage.
  • Due to food safety standards & the semi-perishable nature of chocolate, products cannot be returned or exchanged. 



Please note: dates provided are guidelines, not guarantees. We are unable to guarantee delivery due to potential carrier delays beyond our control.
Order placed by 2pm PST: Order will ship no later than: Order will deliver by:
Monday Wednesday Friday
Tuesday Monday Wednesday
Wednesday Monday Wednesday
Thursday Monday Wednesday
Friday Tuesday Thursday
Saturday Tuesday Thursday
Sunday Tuesday Thursday



    • Please allow 2 business days to process/ship your order.  Your package will typically leave our warehouse the next business day, although we do try to ship orders placed before 2pm PST same-day whenever possible.  NOTE: processing times may increase during peak order times, such as promotional periods and holidays.
    • Our daily order cut-off time is 2pm PST. Orders placed after 2pm, will be processed the following business day.
    • All orders are shipped via FedEx 2-Day transit to ensure optimal quality upon arrival. Orders are packaged in insulated liners with frozen gel-packs at no additional cost to you.
    • You will receive a pre-shipment email with your FedEx Tracking# the day your order ships. If you haven’t received an email within 3 business days, please be sure to check your spam folder.
    • After shipments have left OCHO’s facility and are in FedEx ownership, OCHO is not liable for FedEx delivery timing. Customers can check order status by using their tracking number at
    • OCHO Candy is not responsible for lost or stolen packages. Claims must be filed directly with FedEx.
    • Please make necessary arrangements to have your order delivered to an address where it can be accepted immediately upon arrival.  Although your order is cold-packed & insulated to prevent melting, due to the perishable nature of our products – OCHO Candy is not responsible for melted chocolate if the package has been left outside.
      • During the warmer months, we highly recommend shipping to a business address or a FedEx location (see below), rather than a residential address to help keep your package stored in a temperature-controlled environment. Packages may be left at recipient's door if no one is available to receive them, regardless of weather or heat.
      • Customers can customize shipping arrangements with FedEx; including the option to hold shipments at various retail locations. To do so, please visit for further information.